Support

GuestBook: Rental Host

Questions, problems, or feedback? We are happy to help.

We usually reply within 1 to 2 business days. Include your device model, iOS version, and a short description of what happened. Screenshots help a lot.

Common questions

I forgot my PIN. Can you reset it?

Your PIN protects the encryption key for your data and is never sent to us, so we cannot recover it. If you use cloud sync, sign out and sign back in with your email code to set a new PIN. Without sync, the only option is to reinstall the app, which erases the data on that device.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. Open Apple's subscription settings (or Settings → your name → Subscriptions on your iPhone) to change or cancel your plan. Canceling keeps Pro active until the end of the paid period.

I bought Pro on another phone. How do I restore it?

Sign in with the same account, open the upgrade screen, and tap Restore purchase. Make sure the device uses the same Apple ID that made the purchase.

How do I invite a cleaner or assistant?

Open Settings → Sharing & team and send an invite. Your teammate signs in with their email and a one-time code; they never need a password. Team sharing requires a Pro subscription on the owner account only.

How do I export my data?

Open Settings → Export backup. This downloads a JSON file with your properties, guests, bookings, and schedule.

How do I delete my account?

Open Settings → your account → Delete account. This permanently removes your account and all synced data from our servers. Data stored only on your device is removed by deleting the app.

Where is my data stored?

On your device, encrypted. If you subscribe to Pro, an encrypted copy syncs to the cloud so your team and devices stay up to date. See the Privacy Policy for details.